FREQUENTLY ASKED QUESTIONS
Design Questions
Q: I like a design on your website but the colours do not suit my wedding theme. Can I have different colours?
A: Yes, as long as they are our in-house design, we can change the colours to suit your wedding theme.
Q: Can I get Invitation cards, Direction cards, Solemnization Cards, RSVP cards and gift tags all made in the same theme as one of your collections?
A: Yes, with our in-house design team we can easily create that for you.
Q: We already have a design done by someone, can we just get it printed from your company?
A: Yes, you are most welcome to do that. We have a wide selection of card stocks and envelopes that you can choose from.
Q: Can I insert our wedding photos onto the wedding card or envelope that you are selling?
A: Yes, we can insert one or two photos for you subject to the design of our wedding cards, some design may not be suitable.
Ordering/Printing Questions
Q: How long does it take to complete my wedding invitations?
A: Once we receive your order with 50% upfront payment, we will email you couple of "Word" files containing questionnaire that you need to fill up
and email back to us. Upon receiving these informations, our art department will start working on your request and a proof of your wording layout will be email to you within the next 2-3 working days. Once you approve the artwork, our standard time of processing and printing only take 4-5 working days. Should you need them urgently, we can try to accommodate within our means.
Q: Can I see a sample of an invitation card or other product on your website before placing my final order?
A: Yes, in fact we highly advice our customers to fix an appointment with us and meet the sales team in our office before placing any orders.
We do not sell nor do we give away samples.
Q: Can I have my guest names and addresses printed on my envelopes?
A: Yes, you can but this service is chargeable at a cost depending on the order quantity.
Q: Are there any additional charges for the personalisation of my wedding card?
A: No, with our in-house design pricing includes complete personalisation and printing.
Q: How about complete customisation of my wedding card, what are the charges involved?
A: There will be a slight design fee involved and it will be included in the unit price.
Q: Is there a minimum order quantity for your wedding cards?
A: Yes, we set the MOQ at 100pcs but if you really need lesser than that, we have to sell you at a higher cost.
Q: Can I have my wedding cards deliver to my doorsteps?
A: NO, we don't do delivery. You may have to arrange you own courier service.
